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 | Articles |  |
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 | How To Configure Your Email Software |  |
| You will need the following information before you begin to setup your email software:
User name and password set up for your email address. You must use the complete email address as the username.
Both inbound and outbound email server names are mail.yourdomainname.com.
Inbound and outbound server ports for POP are 110 and 2500 and for IMAP are 143 and 2500, respectively. If 2500 does not work for the outbound port, you can also try 25 and 2525. If neither of those work, please contact our offices.
Enable SMTP authentication using the same user name and password as inbound. Otherwise, you might find you can receive email but not send email.
If you would like more detailed steps for your particular email software, click on a link below:
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| Email Troubleshooting |  |
| NOTE: If the computer you use moves networks on a regular basis (as with a laptop), it is normal for email service to be unavailable. This is because settings for email are not consistent between different networks. Some networks will block certain ports, interfering with your email delivery.
When there is an issue for sending mail, 95% of the time it is one of the following:
Your internet service is down. Check to see if you can get to google.com, yahoo.com, or cnn.com. If you can't, you should call your ISP for assistance.
The user name and/or password are incorrect
Your ISP is blocking port 25 for your outbound email. Use port 2500 or 2525 instead.
Your SMTP authentication is not enabled or not working. Find the setting in your software and turn it on
Your email account settings are corrupt (not usual, but it happens). Delete the account and recre |
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| Setting Up Mailboxes for Your Domain | |
| Log into the Domain Manager, Plesk.
Click on your Domain Name.
Click on the Mail icon.
Click on the Add Mailbox icon
Enter all the required information and click Ok.
After creating your email box, there are other features you can add to your email:
If you want to re-configure the email to FORWARD to another mail box, such as 123@hotmail.com, click the Redirect icon and enter the address to which you wish to send your email. Also, make sure the Redirect check box is selected. Click Ok.
If you are going on vacation and want to enable an AUTO RESPONDER, click on the Auto Responder icon. Create your message in the dialog box and click Add.
You may also create an alias for your email account by clicking on the Alias icon. This means instead of your email account appearing to oth |
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| Email and Spam Issues | |
| Spam: No longer just another mystery meat.
But still a mystery, to be sure.
If you are not receiving spam in your mailbox, then congratulations! All that clean living is paying off. Here are a few tips to keep your inbox spam free:
Don't use your personal email account to sign up for public sites such as forums, mailing lists, online purchases, or any other site that might sell your email address or send you spam.
Get a free email account at hotmail.com, gmail.com, yahoo.com or other online sites. These can be used for the above items and if you start receiving too many spam emails in them, you can just "throw them away" and get a new one.
Don't use your business email address to send and receive personal messages. Well-meaning friends and family may send you e-cards or other types of email where they enter your email address that puts you on a mailing list or sells your address.
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| Changing Email Passwords | |
| In a web browser go to www.yourdomain.com:8443. Login and click into the domain.
Click the Mail icon under Services . This opens mail names for the domain.
Under Mail nameslisting, click on the email name you wish to change. A list of tools will be displayed for that email account.
Click thePreferences icon.
The old password will be listed in asterisks. In the New Password field, enter the new password name consisting of at least six characters of which can not begin with a number. Please bear in mind that passwords are case-sensitive -- that is, myPass and mypass are not the same thing.
Confirm this password in the Confirm Password field then click OK in the lower right.
Test the password change by going to webmail.yourdomain.com, and enter the email name with the new password.
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| Configuring Outlook 2007 | |
| 1. Open Outlook.
2. Click the Tools menu, and select Account Settings...
3. On the E-mail tab, click New...
4. If you are prompted to Choose E-mail Service, select POP3, and click Next.
5. Fill in all necessary fields to include the following information:
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email address (username@yourdomain.com).
Password: Enter your email password.
6. Manually configure server settings or additional server types should be checked.
7. To configure Outlook 2007 manually, select Internet E-mail and click Next.
8. Verify your User Information, and enter the following additional information:
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| Setting Up Autoresponders for Your Email | |
| Go to secureXX.liveoakhosting.com and login with your user name and password (the server number, user name and password will have been sent to you in your welcome email -- if you do not have it, send an email or call our offices and we'll forward that information to the email address for that account).
Scroll down and click on the domain name you need to make changes to.
Click on the Mail icon.
Click on the email address for which you need to create an auto-responder.
Click on the Auto-responders icon.
Click on the Add New Auto-responder icon.
You must put something in the fields marked with a red asterisk (*), but you'll also want to put some text in the "Reply with text" field as well.
When you are finished set up your auto-responder, click the OK button at the bottom of the page. This saves your changes and returns you to the Mail Auto-responders page.
To turn |
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| Accessing Email Through a Web Browser | |
| Going to web mail is a good way to access emails when you are not at your regular computer or when your email software does not work properly. Web mail allows you to log onto our email server directly with out the use of email software. If you should ever encounter a problem sending or receiving your email in your email software, log in to web mail.
In a web browser go to webmail.yourdomain.com
Enter your email user name and password.
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| Saving Sent Mail in Webmail | |
| Need to know how to file your outgoing webmail in a sent mail folder? Do the following:
Log into your webmail at http://webmail.YOURDOMAINNAME.COM
Click on Inbox
Click on Options
Click on Personal Information
Select your default identity and click Edit Your Identities
Select your Default Identity and enter all the information in the desired fields.
Make sure Save Sent Mail is checked
From the Sent Mail Folder drop down list, select Create a New Sent Email Folder from the list.
Click the Change button
All of your new outgoing messages should be saved in your new sent-mail folder. |
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| Synchronizing Webmail and Apple Mail | |
| In Apple Mail, create new folders to be your placeholders:
-- MyTrash
-- MySent
-- MyDrafts
-- MyJunk
In Apple Mail under the Mailbox menu, select Use this mailbox for. Follow this for Trash, Sent, Drafts, and Junk.
In Webmail, click on Options, and then click Server and Folder Information.
Select each folder option based on the folders you created in Apple Mail.
To change the folder used for Sent Mail, click on Options, then click Personal Information.
Select Default Identity as the identity you wish to change. Select MySent as the Sent Mail folder from the drop down list.
To sync Junk folders, click on Filters in Webmail, then click Blacklist. Then select "Move message folder to MyJunk."
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| Email Attachment Limits | |
| Q: Is there a limit to the size of an email attachment for an email address hosted at Live Oak? If so, what is that limit?
A: LiveOak does not place attachment limits on email. However, the larger the attachment, the less likely it is to reach it's destination, simply because of the way the internet works in sending data. We don't recommend sending more than a 5 MB attachment. Also, please bear in mind that if you send large attachments to several recipients at a time, that will get counted against your monthly bandwidth -- that is, if you send a 5MB email attachment to 10 people, you would use 50MB of bandwidth to send out that email.
If you send out many emails with large attachments, it can eat up your monthly allotment of bandwidth fairly quickly. |
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| Checking Email Using SSL Encryption | |
| If you already check your email on Live Oak's mail servers and want to check using SSL encryption, you only need to make the following settings changes to make that happen:
1. Change both your incoming and outgoing server names to secureXX.liveoakhosting.com. If you aren't sure what this is, it will be listed on your original Welcome email when you signed up with Live Oak's email and hosting services. If you cannot find that email, please submit a support ticket here, send an email to support@liveoakhosting.com, or call our offices at 877.272.5743 requesting that information.
2. Turn on SSL for both incoming and outgoing servers.
3. Set your incoming port number to 995
4. Set your outgoing port number to 465
For more i |
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| Configuring Outlook to Check Email | |
| Open Outlook. Click on Tools and select Email Accounts�. This starts the E-mail Accounts setup wizard.
Select Add a new e-mail account and click Next.
Select POP3 type account and click Next. This opens the E-Mail Accounts dialog box.
Under User Information, enter your name in the Your Name field as you want it to appear in your emails and then enter the complete email address in the E-mail Address field.
Under Server Information, enter mail.yourdomain.com in both the Incoming and Outgoing mail server fields. For example, if your domain is widgets.net, you would enter mail.widgets.net in these fields.
Under Logon Information, enter your username (your complete email address, this may have automatically been entered by the wizard) and |
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| Configuring Thunderbird to Check Email | |
| Open Thunderbird, and select Tools on the menu bar, then Account Settings.... This opens the Account Settings dialog box.
Select the Add Account... button. This opens the Account Wizard dialog box.
Select Email account and click Next.
Enter your name in the Your Name field as you would like it to appear in the From field on your emails. Then enter the complete email address (username@yourdomain.com) in the Email Address field, and click Next.
Select POP as the type of incoming server, then enter mail.yourdomain.com as the Incoming Server field. Leave the Use Global Inbox check box selected. Click Next.
If your username (your complete email address) has not already been enterd into the Incoming User Name field, enter it then click Next.
Enter a name for this ema |
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| Configuring Entourage to Check Email | |
| Open Entourage. Click on Tools and select Accounts.
Select the Mail tab and click the New button. This starts the Account Setup Assistant.
Enter your email address in the box provided and click the right arrow button in the lower right corner.
The next screen may indicate that Entourage can not setup your email account automatically. This screen may be ignored. Again, click the right arrow button in the lower right corner.
On the next screen, you are presented with a form to enter your account details.
Enter your name in the Your Name field as you want it to appear in your emails and then enter the complete email address in the E-mail Address field.
Enter you |
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| Configuring Mac Mail to Check Email | |
| Open Mail. If you have no accounts set up, you should be immediately present with a New Account Assistant. Otherwise, click on Mail, and select Preferences. Within Preferences, chose the Accounts area, then click the + button below the left hand column. You will be presented with the New Account Assistant.
Pull down the Account Type dropdown and select POP. Enter a descriptive name for the account you're setting up. Then enter your name in the Full Name field. Finally, enter your email address in the box provided and click Continue.
Enter mail.yourdomain.com in the Incoming Mail Server field. For example, if your domain is widgets.net, you would enter |
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| iPhone Email Setup | |
| Go to the Main Menu and select Settings.
Scroll down and select Mail.
Select Add Account...
Select Other.
Select which type of email account you want: IMAP, POP, or Exchange and add the following information to this page:
Name: Your Name
Address: youraddress@yourdomain.com
Description: Short Description
Incoming Mail Server:
Host Name: mail.yourdomain.com
Username: youraddress@yourdomain.com (your complete email address)
Password: yourpassword
Outgoing Mail Server:
Host Name: mail.yourdomain.com
User Name youraddress@yourdomain.com (your complete email address)
Password: yourpassword
Click Save.
Get back into the account and scroll to the bottom of that page and click Advanced. Add the following information on this page:
POP SETTING:
Deleted Messages:
Remove: After one week
Incomin |
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