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Knowledgebase Categories |
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| The knowledgebase is organized into different categories, please select a category that you are interested in. Additionally, you can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | How do I get listed in search engines? |  |
| As soon as most people put up a web site, they want to be found in the search engines. There is a bit of mystery and magic to getting a high ranking. The common term for this process is Search Engine Optimization. This process is a bit of an artform, but when you get down to it, these are the main things to remember:
Your site must be relevant to the category in question.
The fresher the content, the higher the ranking.
The more popular your site, the higher you will climb.
Linking is important!! The more people that link to your site, the more important your site appears. In addition, the more popular the sites that link to you, so goes the importance of their link, hence a higher ranking for you.
Make your site search engine friendly -- use text instead of images, use ALT tags on your images that reference the topic or category of your site, and use the keywords within the text that is impo |
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| Accessing Your Account Information |  |
| After signing up for a hosting, email or domain package, you will receive a Welcome Email from Live Oak. This email contains all your login information for accessing your online services as well as your account information. This email is very important and you will want to keep this email for your records.
If, for any reason, you need to change your billing information, you will want go to the "BILLING ACCOUNT INFORMATION" section of this email and find the login information to access this area.
You will login to this area by clicking here. Once logged in, you will be able to access and update the following information:
-- Your name, contact information, and login password.
-- Hosting package and domain information.
-- Invoices, billing method, and credit card information.
-- Submit support tickets and access existing tickets. |
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| What is Web Publishing? Why Would I Want To? How Do I Do It? | |
| What is Web Publishing?
At its most basic level, web publishing consists of making various computer files available to Internet users via the World Wide Web. These files may be of several types:
-- Plain text (e.g., rfc1738.txt)
-- Hypertext (e.g., tutorial.html)
-- Multimedia
o Graphics (e.g., webpub.gif or abigail.jpg)
o Audio (e.g., horse.wav, doorbell.au, or mozart.mid)
o Video (e.g., animation.mpg or qfiles.mov)
-- Scripts, Java applets or other Web program files (e.g., reserve.cgi, graph.class, map.js, go.asp)
-- Files in proprietary formats (e.g., handout.pdf or paper.doc)
-- Downloadable files (e.g., install.exe or archive.zip)
Why Would I Want to Publish on the Web?
In recent years, the World Wide Web has become the primary system for distributing information on the Internet. Its growth in popularity has been the result of its |
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| Useful Hints for Web Authors | |
| For those of you who are new to web design, we would like to introduce you to one of our favorite web design tutorial sites: www.W3Schools.com. Not only do they offer easy-to-follow tutorials for the beginner, they have useful references for the seasoned professional.
Use Good Style
Every web page should be "signed and dated." That is, it should indicate who is responsible, how to contact that person, and a date showing when the page was last updated.
Image tags should always include the ALT attribute.
Provide navigational cues and context so that users can easily return to your home page or other reference points.
Check links frequently to make sure they are still active. The web changes frequently as pages are relocated or removed.
Know the Law
Respect copyright. Unless you know for sure that something is in the p |
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| How is Diskspace and Bandwidth Measured? | |
| Disk space is the amount of data actually being stored on the hard drive at your domain. This can include the actual contents of your website, stored files, databases, or saved email that is left on the server.
You can reduce the amount of saved files on your disk space by regularly removing old email from the server. Most email client software (Outlook, Entourage, Eudora, Thunderbird, etc.) have an account setting to automatically remove these emails either when you delete them from your mail client, or after a specific period of time. Consult your software's documentation to find this account setting.
You may also want to have your webmaster remove old, unused web pages and their associated graphic files as well as unused databases.
Bandwidth is the measure of the amount of data sent by our servers to people accessing your website as well as your outgoing and incoming email traffic.
A sharp increase in bandwidth usage can be |
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| Credit Card Charges | |
| You may have received a credit card receipt from Live Oak 360. This could be for many reasons. Feel free to email us at support@liveoaksupport.com with any questions, but likely the answer you're looking for is below.
Why was I charged?
You are likely a customer of Live Oak Hosting, Live Oak 360, BudURL.com, or Ez.com. If none of these ring a bell, please let us know.
I signed up for a free trial on BudURL.com or Ez.com, why did you charge my card?
If you signed up for a free trial, we first authorize your card to make sure the card is valid and that you will have the funds in your account at a later time. If you signed up for a 21-day trial, we do not charge your card until the 22nd day. The authorization will appear on your credit card account for 48 hours, and |
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