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09 Sep 2010

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	Credit Card Charges

Solution You may have received a credit card receipt from Live Oak 360. This could be for many reasons. Feel free to email us at support@liveoaksupport.com with any questions, but likely the answer you're looking for is below.

Why was I charged?
You are likely a customer of Live Oak Hosting, Live Oak 360, BudURL.com, or Ez.com. If none of these ring a bell, please let us know.

I signed up for a free trial on BudURL.com or Ez.com, why did you charge my card?
If you signed up for a free trial, we first authorize your card to make sure the card is valid and that you will have the funds in your account at a later time. If you signed up for a 21-day trial, we do not charge your card until the 22nd day. The authorization will appear on your credit card account for 48 hours, and then disappears. At no time are funds drawn from your account until after your trial is over.

I still have questions. What should I do?
Email us at support@liveoaksupport.com or call us at 877-272-5743.

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10 Apr 2009 12:58 PM